Frequently asked questions
Short answers about the three levels, credits, plans and your data.
The three levels
What are the three levels?
- Emission factorOne CO2e factor for a material, an energy or a transport, with its source and unit.
- Quick LCAThe footprint of a product described in one sentence, stage by stage.
- ISO-type LCAA full life cycle tree built from your file, with every assumption visible and linked to a factor.
Which level should I choose?
Start with an emission factor when you need one number. Take a quick LCA to see where the footprint of a product comes from. Choose the ISO-type LCA when you have a file and need a result you can edit, compare and defend.
Where do the emission factors come from?
From our database of 120,000+ real emission factors. Each result shows the source of the factors it uses.
Credits
How much does each analysis cost?
- Emission factor1credit
- Quick LCA1credit
- ISO-type LCA1credit
The ISO-type LCA is open to Pro plans and above.
Does editing a result cost credits?
No. Changing a number, an assumption or a factor, then recalculating, is free. Only a new analysis uses credits.
Do unused monthly credits roll over?
On paid plans, unused monthly credits roll over, up to two months of credits. On the Free plan, they do not.
Monthly or top-up credits: which are used first?
Monthly credits come with your plan and are used first. Top-up credits are bought once and stay on your account.
ISO-type LCA
What is the ISO-type LCA?
A full analysis of one product, built from your file. The AI reads the file and builds the life cycle tree, from raw materials to end of life. Every quantity is a visible assumption and every flow is linked to an emission factor from the database. You can change any of them, save versions, copy a scenario and compare two versions.
What is it not?
It is not a certified study. It has no third-party critical review and does not replace a full ISO 14040 and 14044 study, for example to publish a comparison between products. Use it to understand, to decide and to prepare such a study.
Which files can I upload?
PDF, images (PNG, JPG, WebP), spreadsheets (CSV, Excel), text (TXT, Markdown, JSON) and 3D models (STEP, STL), up to 20 MB.
Who can run it?
Pro, Expert and Expert Max plans. On the Free plan, you can run emission factors and quick LCAs.
Plans and billing
Can I change or cancel my plan?
Yes. Change your plan or your payment method, and download your invoices, from the billing portal in your account.
Do you offer yearly billing?
Yes, on every paid plan. Yearly billing costs less, and your credits are still added each month.
What is expert time?
Paid plans include live time each month with a sustainability expert. The pricing page shows the hours of each plan.
Data and privacy
What data do you store?
Your account (email and login data), your plan and credits, billing identifiers from Stripe, and the analyses you save.
Who can see my analyses?
Only you. Every analysis is tied to your account, and you can delete it at any time.
Do you keep the file I upload?
No. The file is read by the AI to build the analysis, then deleted. We keep its name, type and size with the analysis.
How long do you keep my results?
Saved emission factors and quick LCAs are kept for up to 80 days. You can delete any analysis sooner.